Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at desiviraasat@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at desiviraasat@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at desiviraasat@gmail.com.
Return & Refund Policy
Thank you for shopping at Desi Viraasat (desiviraasat.com). Because our products are consumable food items and kitchen staples, we maintain strict safety, purity, and hygiene standards. Please read our policy regarding returns, cancellations, and refunds carefully before placing an order.
1. General Policy – All Sales Are Final
Due to the consumable, perishable, and hygienic nature of our food products and spices, we follow a strict No Return, No Refund policy. Once an order is successfully placed, processed, and delivered in good condition, it cannot be returned, exchanged, or refunded for reasons such as a change of mind, personal taste preferences, or finding the product unsuitable for your cooking habits.
2. No Returns for Opened or Used Products
For food safety and consumer health reasons, we do not accept returns of any opened, used, unsealed, or tampered products under any circumstances. We kindly ask that you review your cart and order details thoroughly before completing your purchase.
3. Damaged, Leaked, or Wrong Product Exceptions
We take immense pride in our quality control and packaging. However, if an exceptional issue occurs, we will review cases where:
- The product is received in a physically damaged or completely leaked condition.
- You receive an incorrect item that does not match your order confirmation.
In the event of receiving a damaged or incorrect order, you must:
- Record a continuous unboxing video and take clear photos at the exact time of opening the parcel.
- Email us at desiviraasat@gmail.com or contact us via WhatsApp/Call at +91 9253071255 within 48 hours of delivery.
Your support request must include:
- Your Order ID
- Clear photos and the unboxing video showing the outer packaging, the shipping label, and the condition of the product received.
Note: After a thorough review of the video and photographic evidence, we may, at our sole discretion, issue a replacement of the same product or store credit. Cash or direct bank refunds are not guaranteed. If an unboxing video, clear photos, or timely notification (within 48 hours) are not provided, we will be unable to assist you.
4. Situations Not Covered Under Replacement
We do not provide returns, refunds, or replacements in the following instances:
- Change of mind, personal taste dislike, or a "no longer required" status.
- Dislike of natural variations in aroma, color, or texture (as natural, stone-ground products can vary slightly by crop batch).
- Delivery failures caused by an incorrect shipping address, wrong phone number, or unavailable recipient provided at checkout.
- Orders purchased during special sales, festive clearances, or promotional offers (except for transit damage or wrong items as detailed in Section 3).
5. Order Cancellation
- Orders can only be cancelled before they have been packed or dispatched from our facility.
- Once a shipment is handed over to our courier partner, the order cannot be cancelled, modified, or rerouted.
- To request an immediate cancellation before dispatch, please contact us right away with your Order ID.
📞 Contact Information
For any questions, concerns, or queries regarding your order or this policy, please reach out to us through our official channels:
- Website: desiviraasat.com
- Email Support: desiviraasat@gmail.com
- Customer Care Helpline: +91 9253071255
""" print("HTML Generated Successfully") ``` ```text HTML Generated Successfully ``` ### Option 1: Clean Text Format (For Standard Editors) *Simply highlight and copy the text below:* --- **Return & Refund Policy** Thank you for shopping at **Desi Viraasat** (desiviraasat.com). Because our products are consumable food items and kitchen staples, we maintain strict safety, purity, and hygiene standards. Please read our policy regarding returns, cancellations, and refunds carefully before placing an order. **1. General Policy – All Sales Are Final** Due to the consumable, perishable, and hygienic nature of our food products and spices, we follow a strict No Return, No Refund policy. Once an order is successfully placed, processed, and delivered in good condition, it cannot be returned, exchanged, or refunded for reasons such as a change of mind, personal taste preferences, or finding the product unsuitable for your cooking habits. **2. No Returns for Opened or Used Products** For food safety and consumer health reasons, we do not accept returns of any opened, used, unsealed, or tampered products under any circumstances. We kindly ask that you review your cart and order details thoroughly before completing your purchase. **3. Damaged, Leaked, or Wrong Product Exceptions** We take immense pride in our quality control and packaging. However, if an exceptional issue occurs, we will review cases where: * The product is received in a physically damaged or completely leaked condition. * You receive an incorrect item that does not match your order confirmation. In the event of receiving a damaged or incorrect order, you must: 1. Record a continuous unboxing video and take clear photos at the exact time of opening the parcel. 2. Email us at desiviraasat@gmail.com or contact us via WhatsApp/Call at +91 9253071255 within 48 hours of delivery. Your support request must include: * Your Order ID * Clear photos and the unboxing video showing the outer packaging, the shipping label, and the condition of the product received. *(Note: After a thorough review of the video and photographic evidence, we may, at our sole discretion, issue a replacement of the same product or store credit. Cash or direct bank refunds are not guaranteed. If an unboxing video, clear photos, or timely notification (within 48 hours) are not provided, we will be unable to assist you.)* **4. Situations Not Covered Under Replacement** We do not provide returns, refunds, or replacements in the following instances: * Change of mind, personal taste dislike, or a "no longer required" status. * Dislike of natural variations in aroma, color, or texture (as natural, stone-ground products can vary slightly by crop batch). * Delivery failures caused by an incorrect shipping address, wrong phone number, or unavailable recipient provided at checkout. * Orders purchased during special sales, festive clearances, or promotional offers (except for transit damage or wrong items as detailed in Section 3). **5. Order Cancellation** * Orders can only be cancelled before they have been packed or dispatched from our facility. * Once a shipment is handed over to our courier partner, the order cannot be cancelled, modified, or rerouted. * To request an immediate cancellation before dispatch, please contact us right away with your Order ID. --- **📞 Contact Information** For any questions, concerns, or queries regarding your order or this policy, please reach out to us through our official channels: * Website: desiviraasat.com * Email Support: desiviraasat@gmail.com * Customer Care Helpline: +91 9253071255 --- ### Option 2: HTML Format (Best for Shopify Code Editor) *If you want perfect layout spacing on Shopify, click the **Show HTML** button (`<>`) in your Shopify policy box and paste this entire code block:* ```html
Return & Refund Policy
Thank you for shopping at Desi Viraasat (desiviraasat.com). Because our products are consumable food items and kitchen staples, we maintain strict safety, purity, and hygiene standards. Please read our policy regarding returns, cancellations, and refunds carefully before placing an order.
1. General Policy – All Sales Are Final
Due to the consumable, perishable, and hygienic nature of our food products and spices, we follow a strict No Return, No Refund policy. Once an order is successfully placed, processed, and delivered in good condition, it cannot be returned, exchanged, or refunded for reasons such as a change of mind, personal taste preferences, or finding the product unsuitable for your cooking habits.
2. No Returns for Opened or Used Products
For food safety and consumer health reasons, we do not accept returns of any opened, used, unsealed, or tampered products under any circumstances. We kindly ask that you review your cart and order details thoroughly before completing your purchase.
3. Damaged, Leaked, or Wrong Product Exceptions
We take immense pride in our quality control and packaging. However, if an exceptional issue occurs, we will review cases where:
- The product is received in a physically damaged or completely leaked condition.
- You receive an incorrect item that does not match your order confirmation.
In the event of receiving a damaged or incorrect order, you must:
- Record a continuous unboxing video and take clear photos at the exact time of opening the parcel.
- Email us at desiviraasat@gmail.com or contact us via WhatsApp/Call at +91 9253071255 within 48 hours of delivery.
Your support request must include:
- Your Order ID
- Clear photos and the unboxing video showing the outer packaging, the shipping label, and the condition of the product received.
Note: After a thorough review of the video and photographic evidence, we may, at our sole discretion, issue a replacement of the same product or store credit. Cash or direct bank refunds are not guaranteed. If an unboxing video, clear photos, or timely notification (within 48 hours) are not provided, we will be unable to assist you.
4. Situations Not Covered Under Replacement
We do not provide returns, refunds, or replacements in the following instances:
- Change of mind, personal taste dislike, or a "no longer required" status.
- Dislike of natural variations in aroma, color, or texture (as natural, stone-ground products can vary slightly by crop batch).
- Delivery failures caused by an incorrect shipping address, wrong phone number, or unavailable recipient provided at checkout.
- Orders purchased during special sales, festive clearances, or promotional offers (except for transit damage or wrong items as detailed in Section 3).
5. Order Cancellation
- Orders can only be cancelled before they have been packed or dispatched from our facility.
- Once a shipment is handed over to our courier partner, the order cannot be cancelled, modified, or rerouted.
- To request an immediate cancellation before dispatch, please contact us right away with your Order ID.
📞 Contact Information
For any questions, concerns, or queries regarding your order or this policy, please reach out to us through our official channels:
- Website: desiviraasat.com
- Email Support: desiviraasat@gmail.com
- Customer Care Helpline: +91 9253071255
```